Return Policy

Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Several types of goods cannot be returned. Perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift certificates
  • Downloadable software products
  • Some items for health and personal hygiene

We need a receipt or proof of purchase to complete your return.

Do not return the purchase to the manufacturer.

There are certain situations where only a partial refund is granted:

  • Book with obvious signs of use
  • A CD, DVD, VHS tape, software, video game, cassette or vinyl record that has been opened.
  • Any item not in original condition, damaged or missing due to reasons beyond our fault.
  • Any item returned more than 30 days after delivery


Once your return has been received and inspected, we will send you an email to let you know that we have received your return. We will also notify you if your refund is approved or denied.

If you are approved, your refund will be processed and the funds will be automatically credited to your credit card or original payment method within a certain number of days.

Late or missing refunds

If you haven’t received your refund yet, please check your bank account again first.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. It often takes some time to process before you receive a refund.

If you’ve done all of this but still haven’t received your refund, please contact us at {email address}.

Products with discounts

Refunds can only be made at standard prices. Sale items are not returnable.

Refunds can only be made at standard prices. Sale items are not returnable.


We only replace items if they are faulty or damaged. If you need to exchange it for the same item, please email us at {email address} and send your item to: {physical address}.


If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the amount of the return. A gift certificate will be sent to you upon receipt of the returned item.

If the item was not marked as a gift at the time of purchase or the gifter sent the order to himself to give to you later, we will issue a refund to the gifter and he will be notified of your return.

Return shipping

To return an item, you must send it to: {physical address}.

You are responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you can use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive the returned item.

Need help?

Please contact us at {email} if you have any questions about refunds and returns.

Клініка Функціональної Медицини та Нутриціології (КФМН)